Return & Refund

30 Days. Easy Returns.

Because satisfaction shouldn’t be complicated.

At RESOLV, we believe in thoughtful choices, and that includes the freedom to change your mind.
If something isn’t quite right, our returns process is designed to be seamless, effortless, and kind to your time.

The Essentials

Return period: 30 days from the date your order arrives.
Condition: Items must be returned unused, in their original packaging, and in pristine condition.
Exclusions: For reasons of hygiene and safety, opened or used products, and complimentary gifts cannot be returned.
Return shipping: We provide a prepaid return label — returns are on us.

How to Return

  1. Reach out. Email us at support@resolvcare.com with your order number and reason for return.

  2. Receive your label. Our team will send you a prepaid return label and clear instructions.

  3. Repack with care. Place your items in their original packaging, including all accessories and documents.

  4. Send it home. Drop your parcel at the nearest return point listed in your return instructions.

After We Receive Your Return

Our team will carefully inspect your items.
Once approved, your refund will be processed to your original payment method.
Please allow up to 10 business days for the funds to reflect, depending on your bank or payment provider.

Exchanges

If you’d like to explore an exchange or discuss your experience, we’d love to hear from you.
Email us at support@resolvcare.com our team will ensure the process feels as considered as the product itself.

Customer Care
support@resolvcare.com
Monday – Friday, 9:00 AM – 6:00 PM