Shipping
Order Confirmation
Once your order is placed, you’ll receive a confirmation email, a gentle nod that your purchase has been received and your payment authorised.
Dispatch
At RESOLV, our intention is simple: considered service, delivered swiftly.
You’ll receive updates as your order moves through processing and dispatch. When your parcel leaves our care, we’ll email you a tracking number so you can follow its journey.
Postage Costs (Australia)
Standard Shipping — Free
Order Acceptance & Pricing
On rare occasions, an order may not proceed. We reserve the right to refuse or cancel any order at any time, including (but not limited to) cases of incomplete details, suspected fraud, or payment verification issues.
We may request additional verification (a phone number, address confirmation, proof of identity or banking information) before accepting your order.
Price accuracy
We strive for precision, though errors can occur. If a pricing discrepancy is discovered, we’ll contact you for guidance or cancel the order and notify you. We may cancel orders placed at an incorrect price, even if confirmed and paid.
Processing & Delivery Times
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Processing: 1–2 business days (Monday–Friday)
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Transit: 4–6 business days (Monday–Friday)
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Order cut-off: 4:00 PM (GMT+10:00) Australian Eastern Standard Time, Sydney
Orders placed before 4:00 PM are processed the same day. Orders placed after 4:00 PM will be processed on the next business day.
After You Order
Your confirmation email will include:
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Your order number
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Proof of payment
Can’t find the email? Please check your spam or junk folder.
Still nothing? Email support@resolvcare.com with the subject line “Order confirmation not received” and we’ll assist promptly.
Custom products
For bespoke items, we’ll reach out to confirm specifications before processing and dispatch.
Track Your Order
Use the tracking number in your shipping confirmation to follow your parcel.
If you haven’t received a tracking number within 4 business days, contact us at support@resolvcare.com we’re here to help.
Customer Care
support@resolvcare.com
Monday–Friday, 9:00 AM – 6:00 PM
